About Omex

Founded in 2014 OMEX Technology Services is a Mobile Network Operations Centre, with a Global Delivery Center (GDC) based in Funchal providing multi-disciplinary services to telecommunications operators, equipment vendors and MSP’s globally.

Our unique strategic location enables us to be a valuable cost-effective partner to serve global clients and drive them to achieve maximum finance efficiency, flexibility and competitiveness. We help our customers achieve this by having an existing pool of resources ranging from senior to apprenticeship levels that can flex against current demand. The GDC can provide solutions tailored specifically to its customers’ needs, in helping them to achieve their objectives, working to deadlines and within budget.

We have a resource pool of highly skilled and diverse staff who provide scalibiluty around the delivery capability against;

Network Planning, Design & Optimization

A consolidated knowledge and experience of Planning, Design and Optimisation of 2G, 3G and 4G networks, is our core business. Our teams have supported a multitude of MNO's from surveys to full project management, giving a full e2e service.

Our capabilities are extensive starting with site activation, cell planning, rehosts, KPI monitoring, pre and post moitoring, finally finishing with site validation. We report this back to the cusotmer in their desired reporting format, and can as necessary attend any project meetings to discuss any of the report in detail.

Network Operations, Maintenance & Performance

We provide 24/7, 365 network operational activities and customisational service plans for remote monitoring and management to customers globally.

Our organisation has L2 & L3 network engineers and technical consultants who are qualified technically to wotk with main OSS/BSS software, network and management tool vendors. They are capable logically around netowrk node access, remote troubleshooting and upgrade and equipment maintenance.

Mostly our work is offered remotely where we can guide local site staff through recommened intervensions and recovery proecesses, to recover even the most complicated network issues. < /h4>

Network Deployment & Consolidation

Again via our 24/7, 365 dedicated service centre, we are able to support our customers during all network deployment activities, from first line support to 2nd and 3rd line support, and have expert experience with the main vendors, namely Huawei, Nokia and Ericsson.

We also support customers who have consolidation and decommissioning programmes, where we are able to conduct the necessary migrations and supporting tasks at a logical level and thus supporting physical decommissioning inclusinve of any e2e MW links.

Network Change and Evolution

To enable network evolution and transformation programmes, on Huawei, Nokia and Ericsson networks wer are able to perform software and hardware upgrades & downgrades and complete network node configuration changes to enable logical rehosts for 2G,3G and 4G technologies.

Service Desk and IT Support

The Service Desk provides a point of contact for all customer users, with the ability to handle and resolve any request from users in the context of the IT services provided.

Our services have been designed to support the project management and the day-to-day operations of our partners according to the needs in Critical Data Management (Storage), Microsoft Package Software and Documentation.

Schedulling and Coordination

Field service management is a challenging task that involves multiple levels of coordination. Based on this, our coordination processes support the complex strategies needed to balance the workforce and optimise resource in order to support cost efficient and effective plans.

The GDC provides a centralised service desk for Scheduling and Coordination activities such as:

• - Planning and Scheduling of Field Engineer work by Area
• - Dispatching and Task Assignment optimising routes
• - Providing Access information to site Installations and continuous support to the field engineers         whilst at site
• - Creation of Site Documentation and Risk Assessment Forms (HOPS, RICCS)
• - Creation of Site Documentation and Risk Assessment Forms